Shipping policies, returns, exchanges and import taxes

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Processing time

Items are shipped within one business day after payment has been received - barring exceptional situations.

If you place your order between Sunday to Thursday: I ship the same day or the day after.
If you place your order on Friday and Saturday, I ship usually on Monday.

Special note or my US client, Canada Post is super safe! 
Within Victoria BC: 2 business days
Within BC: 3 business days
Within Canada: 4 business days
To USA, Australia, Japan and Europe: delivery time varies by country, but I expect international packages to be delivered in 5 to 15 business days.
To Mexico, China, Russia: please do ask me if you have some concern but I expect international packages to be delivered in 7 to 15 business days.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns Policy

I gladly accept returns.
Buyer is responsible for return shipping costs and any loss in value if an item isn't returned in original condition.
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
At Zaza of Canada, we are committed to providing the best customer service possible, which includes offering returns and exchanges for your convenience. If for any reason you are not completely satisfied with your purchase, please let us know within 14 days of delivery.

When returning an item, please be aware that the buyer is responsible for the costs associated with return shipping. Additionally, if the item is not returned in its original condition, any loss in value will also be the responsibility of the buyer.

To ensure a smooth process, we kindly ask that you ship the items back to us within 30 days of delivery. This timeframe allows us to promptly address your request and provide a timely resolution.

By adhering to these guidelines, we can efficiently handle your returns or exchanges while maintaining the quality of our products and services. For further clarification or assistance regarding our returns policy, feel free to reach out to us.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I don't accept cancellations

But please contact me if you have any problems with your order.





Thank you


Happy Shopping!