FAQs
What is Zaza of Canada?
Zaza of Canada is a brand specializing in fancy buttons, jewelry brooches and custom jewelry, catering to customers looking for unique embellishments, clothing accessories and sewing supplies.
Where are Zaza of Canada's products made?
Our products are crafted in Czech Republic, China, Taiwan, Poland, Italy, France, Canada or elsewhere.
How can I find the right size for items?
Please check the photos and the description.
Are there care instructions for Zaza of Canada products?
Please check the description and read some blogs:
How do I place an order with Zaza of Canada?
Orders can be placed through our website by selecting your desired product, adding it to your cart, and proceeding to checkout with your preferred payment method. I have also an Etsy store.
When can I expect to receive my parcel from Zaza of Canada?
I use Canada Post with a tracking number. I encourage you to visit the Canada Post website for delivery times, which can vary depending on the time of year. Indeed, based on my experience, here are the delivery times
Processing time
Items are shipped within one business day after payment has been received.
If you place your order between Sunday to Thursday: I ship the same day or the day after.
If you place your order on Friday and Saturday, I ship usually on Monday.
Special note or my US client, Canada Post is super safe!
SHIPPING TIME with Canada POST:
Within Victoria BC: 2 business days
Within BC: 3 business days
Within Canada: 4 business days
To USA, Australia, Japan and Europe: delivery time varies by country, but I expect international packages to be delivered in 4 to 7 business days.
To Mexico, China, Russia: please do ask me if you have some concern but I expect international packages to be delivered in 7 to 15 business days.
International customs: Import duties, taxes, and charges are not included in the item price or shipping cost. Sorry;)
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
What is Zaza of Canada's return policy?
We accept returns within 14 days of delivery, provided the items are in their original condition with all tags attached.
How do I initiate a return or exchange? To initiate a return or exchange, please contact me with your order number and the reason for return. I will guide you through the process.
How can I contact Zaza of Canada?
For any inquiries, please contact me via contact form on the website.
Where can I find Zaza of Canada on social media? Follow us on Instagram and Pinterest.
Is Zaza of Canada an eco-responsible company?
It is impossible to live otherwise when you live in Canada because nature and fauna are everywhere. Every day is a wonder and it would be impossible to live here without this awareness. In real terms, the only plastics that you will see in my parcels come from the parcels of my suppliers. In summer, I often go to the post office on my electric bike. Increasingly, I'm trying to find my products close to home.
Why does Zaza of Canada not charge sales tax in Canada?
Quite simply because Zaza of Canada is a very small business at the moment.
Where does Zaza of Canada get its vintage products from?
The city of Victoria, like Nice in France or Florida, is a city of elderly people, and is therefore a place where you can easily find antique items. I also buy from France, the United States, Japan, and China for basic products. Why buy vintage or second-hand?