Shipping policies, returns and exchanges

zaza of canada

 

Processing time


Items are shipped within one business day after payment has been received - barring exceptional situations.

If you place your order between Sunday to Thursday: I ship the same day or the day after.
If you place your order on Friday and Saturday, I ship usually on Monday.

Special note or my US client, Canada Post is super safe! 
SHIPPING TIME to Canada POST:
Within Victoria BC: 2 business days
Within BC: 3 business days
Within Canada: 4 business days
To USA, Australia, Japan and Europe: delivery time varies by country, but I expect international packages to be delivered in 5 to 15 business days.
To Mexico, China, Russia: please do ask me if you have some concern but I expect international packages to be delivered in 7 to 15 business days.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Zaza of Canada return policies
I gladly accept returns and exchanges

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery

I don't accept cancellations
But please contact me if you have any problems with your order.

The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Thank you!
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